Cancellation, Exchange,
Return & Refund Policy
Cancellation
Buyers may cancel purchases at any time before the Product status is in “Processing”. Once the purchased Product is in “Processing” status, cancellation will be subject to We Provide PLT partner’s approval and We Provide Member’s Policies.
In the event that there is any disagreement between the We Provide PLT’s Partner and We Provide regarding this matter, the Policies shall PREVAIL.
Please do inform that , our product is intangible , so it is non refundable.
What items are covered?
In PayPal Payment Method , As long as your refund request is in line with our return policy, Refunded Returns covers almost everything except:
- Intangible goods like music or vouchers. If you can’t ship it, we can’t refund it.
- Items not included in the seller’s return policy
- Items that are only partially paid. （Like some of consultancy or course , we do not refund once you partially paid )
- Items with return periods that are expired.
- Items with shipping costs already paid for by the seller.
To know more how to get refund from PayPal methods , you can refer it from this link below: https://www.paypal.com/my/webapps/mpp/returns
Exchange, Return, and Refund for Tangible Products
For Product ( excluding services , hosting or software ) Buyers may request for the return, exchange or refund of the Product at any time within 1 (one) day from the date of receival, which refers to the particular item courier tracking. Buyer is not allowed to return or exchange any Products, UNLESS the Product is defective, or was wrongly delivered.
Request for returns and refunds shall be supported with relevant documents, such as:
- Consignment note of the particular item courier tracking.
- Images of defective products that clearly shows the defects in original, unsealed packaging.
- Images of unopened parcel that shows its condition upon delivery.
- Images of opened parcel with packaged products contained within.
With respect to a return-related matters, the relevant Regulations and Policies shall PREVAIL over the terms and conditions suggested by the We Provide PLT. After receiving returns-exchange requests from buyers, We Provide PLT must respond by expressing in writing either approval or denial within 1 (one) day to the Buyer or us. If fail to do so, We Provide PLT may assume has accepted to the Buyer’s request and shall automatically proceed with the refunds/exchange.
Once the request for returns-exchange has been followed up by the Seller Member and the Seller Member have received the Products returned by the Buyer, Seller Members may postpone returns exchange if there is a need to check for any delivery fee settlement from the Buyer or, whether free gift has been returned, and should there be a justifiable reason, We Provide PLT may reject returns. Upon this request, We Provide PLT’s Customer Service center shall confirm the situation with the Seller Members and proceeds towards carrying out suitable actions for refunds in accordance with applicable and specific Policies that are relevant except in the case where the Seller Member wishes to dispute Buyer’s return of the Products and request for, refunds, or exchanges, We Provide PLT may postpone refunds if Seller Members request to postpone refunds by providing evidence on suitable reason.
If We Provide PLT’s partners do not respond within 5 (five) business days, We Provide PLT may permanently dispose the corresponding Product . Should there be any fault or any safety concerns with the Product, We Provide PLT shall require their Partner to recall its entire stock and to exchange, refund, and all costs shall be borne by the Seller Member.
Returns and refunds costs shall be borne out by the party attributable to the returns request, such as:
- Buyer, where the return is due to his / her change of mind and
- We Provide PLT’s Partner, where the return is due to the defect in the Product, delivery delay by Seller, and / or delivery of the wrong or different product.
For exchange of the Product (s) due to defects in the Product or if the wrong / different Product was sent to the Buyer, the Buyer must inform to We Provide PLT. We Provide PLT must deliver the replacement Product to the Buyer after We Provide PLT’s Partner receives Member Reviews such defect or wrong product from the Buyer. We Provide PLT’s Partner is obligated to use shipping company under We Provide PLT selection, that provides tracking system and Seller Members must inform the tracking number to We Provide PLT.
Refund Policy for Services
We strive to provide our customers with the highest quality software along with the best technical, sales and information support services.
To help ensure that our software products are just what you need, a free trial/demo versions are available from our website. Comprehensive products and services information is provided, as well. To help you make the right decision, you can also contact our sales (sales@weprovideplt.com ) or admin ( admin@weprovidedigital.com) . Before you purchased, you must aware major of our service / solutions unless there are listed as ” refundable ” , or else most solutions/ and service are not refundable .
We understand, however, that exceptional circumstance may occur due to the certain expectations beyond our control, so please, get acquainted with our Refund Policy before you confirm purchase of our software to avoid dissatisfaction after the purchase.
The refund will be issued to the customer in full without any compensations or additional reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
Product Return Procedure:
- Requests for refunds must be:
- Made within seven (7) days of the purchase date.
- Sent via e-mail to our Us which as mentioned above ( sales@weprovideplt.com)
- Contain order reference number along with the detailed and grounded reasons why you are applying for the refund.
- Upon sending a refund request, please allow our administrative Team up to one (1) business day to get back to you on the problem.
- You should expect an email from us so be ready to provide our support team with additional information and please kindly do follow all the recommendations.
- If a refund is approved, it might take us up to one (1) business day for us to process. You will get the money returned in the same form of currency used for the purchase. Purchases with credit cards will be refunded to the credit card used to purchase the product, and for cheque and money order purchases a cheque will be sent.
Cases ineligible for a refund include:
- The client refuses to follow the instructions of the sales/administrative Team or doesn’t provide the requested assistance.
- There is a fix or a workaround to the issue reported as a reason for a refund.
- The software was purchased by mistake or on assumption that it does something that it is not intended to do.
- The client did not read the license description and purchased a license type that does not meet their needs.
- The bug reported was fixed in a newer version than the client owns, but the client refuses to upgrade.
- The problem is caused by the client’s system or network settings or by a third-party application or device.
- The client changed their mind and no longer wants the product for non-technical reasons.
- The software purchased from us was lost, stolen, damaged or traded.
- The software was ordered as part of a time-limited promo.
- The client purchased or downloaded another software that seems to meet their needs better according to their own assumptions.
For Marketing - Terms of Services and Privacy Policy
We collect, hold, use and disclose personal information to carry out functions or activities.
These functions and activities include:These functions and activities include:
- handling privacy and freedom of information complaints and reviews
- taking other regulatory action under the Privacy Act
- providing advice on privacy and information policy issues
- consulting with stakeholders, for example, on privacy guidance
- maintaining registers, such as organisations that have opted-in to Privacy Act coverage
- responding to access to information requests
- communicating with the public, stakeholders and the media including through websites and social media
- assessing suitable candidates for career opportunities within our company
Collection of your personal information
At all times we try to only collect the information we need for the particular function or activity we are carrying out.
The main way we collect personal information about you is when you give it to us. For example, we collect personal information such as contact details and complaint, review, request, data breach notification or report details when you:
- contact us to ask for information (but only if we need it)
- make a complaint about a privacy breach to us
- make a complaint about the way an agency has handled a request
- ask for access to information the person holds about you or other information
- notify about a data breach
- report a matter for investigation
- apply for a job vacancy
We may also collect information from you when we investigate or review. If we open a file about your matter, it will often include our opinion on your matter.
We may also collect contact details and some other personal information if you are on our committees or participating in a meeting or consultation with us.
Collecting sensitive information
Sometimes we may need to collect sensitive information about you, for example, to handle a complaint. This might include information about your health, racial or ethnic origin, political opinions, association memberships, religious beliefs, sexual orientation, criminal history, genetic or biometric information.
Indirect collection
Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact our Enquiries line with a general question we will not ask for your name unless we need it to adequately handle your question.
However, for most of our functions and activities we usually need your name and contact information and enough information about the particular matter to enable us to fairly and efficiently handle your inquiry, request, complaint or application, or to act on your report.
Anonymity
Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact our Enquiries line with a general question we will not ask for your name unless we need it to adequately handle your question.
However, for most of our functions and activities we usually need your name and contact information and enough information about the particular matter to enable us to fairly and efficiently handle your inquiry, request, complaint or application, or to act on your report.
Terms of Services
- We have minimum numbers per campaign and this can be changed from time to time.
Terms and Conditions of this Site
The following terms and conditions (collectively, these “Terms and Conditions”) apply to your use of https://weprovidedigital.com/ and https://www.weprovideplt.com/, including any content, functionality and services offered on or via https://www.weprovideplt.com/ (the “Website”).
Please read the Terms and Conditions carefully before you start using We Provide Plt any related site , product and services, because by using the Website you accept and agree to be bound and abide by these Terms and Conditions.
These Terms and Conditions are effective as of [DATE]. We expressly reserve the right to change these Terms and Conditions from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this Website and these Terms and Conditions from time to time and to familiarize yourself with any modifications. Your continued use of this Website after such modifications will constitute acknowledgement of the modified Terms and Conditions and agreement to abide and be bound by the modified Terms and Conditions.
Conduct on Website
Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Website.
By posting information in or otherwise using any communications service, whatsapp chat, or other interactive service that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:
- Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies
- Victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability
- Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party
- Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling
- Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party
- Impersonates any person or entity, including any of our employees or representatives
We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the Website. We generally do not pre-screen, monitor, or edit the content posted by users of chat rooms, or other interactive services that may be available on or through this Website.
However, we have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our Website, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.
You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions.
In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
Intellectual Property
By accepting these Terms and Conditions, you acknowledge and agree that all content presented to you on this Website is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of We Provide Plt.
You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Website in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Website.
Third party website
This Website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These websites may contain information or material that some people may find inappropriate or offensive.
These other websites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.
Disclaimer of warranties , limitations of Liability and Indeminification
Your use of We Provide Plt is at your sole risk. The Website is provided “as is” and “as available”. We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement.
We are not liable for damages, direct or consequential, resulting from your use of the Website, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses (including but not limites to attorney’s fees) arising from your violation of any third-party’s rights. You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the Website. Because the Website is not error or bug free, you agree that you will use it carefully and avoid using it ways which might result in any loss of your or any third party’s property or information.
Term and Termination
This Terms and Conditions will become effective in relation to you when you create a We Provide Plt account or when you start using the We Provide Plt and will remain effective until terminated by you or by us.
We Provide Plt reserves the right to terminate this Terms and Conditions or suspend your account at any time in case of unauthorized, or suspected unauthorized use of the Website whether in contravention of this Terms and Conditions or otherwise. If We Provide Plt terminates this Terms and Conditions, or suspends your account for any of the reasons set out in this section, We Provide Plt shall have no liability or responsibility to you.
Assignment
We Provide Plt may assign this Terms and Conditions or any part of it without restrictions. You may not assign this Terms and Conditions or any part of it to any third party.
Governing Law
These Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the my without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the federal courts of Malaysia